Artificial intelligence is radically revolutionizing businesses and AI-powered ChatBots are one of the best examples. We no longer need to wait for a long boring music to get our call answered by a customer care representative or wait for a number of days for a reply to our mail. Technology has been trickling its way into your life quietly for some time, and it has been sturdily affecting how you do business. Most organizations aren't aware of just how widely it's being used right there, under their noses, at their very own workplace. Now, with ChatBots, the communications between customers and companies have become way easy.

This year marks the 60th anniversary of the first Dartmouth Conference, the research project that is credited with introducing'Artificial Intelligence' (AI) as we understand it today to the world. AI often seems like the stuff of science-fiction, but it did hit the headlines recently when Facebook announced it will use ChatBots to help businesses deliver automated customer support, online shopping guidance, and more'interactive' engagement. Facebook seems to have got its timing right, at least in the consumer market. This technology appears to growing in acceptance amongst the general public, who probably don't even really think of ChatBots as a form of AI. Perhaps because they're getting used to'personal assistants' like Apple's Siri.